Grievance Redressal
Compliance Grievances relating to branch transactions:
In case of any difficulty faced by customer undertaking banking transactions with the bank, the customer may approach the Client Relations Manager at the branch, who will ensure that the customer’s banking needs are attended to. However, if this does not happen, customers may demand the complaint book/Form, which is available in the branch and lodge a written complaint. Bank will provide a copy of the complaint as an acknowledgement of receipt of complaint. The bank’s endeavor is to ensure that the redressal of the complaint takes place expeditiously and within a maximum period of three weeks. If, for any reason the branch is unable to redress the grievance within three weeks the customer will be informed of the reasons. Customers may then approach the following officer for a resolution, at the bank office at: Upper Ground floor & 4th floor, Birla Tower, 25, Barakhamba Road, New Delhi, Delhi – 110001, India.
Level - I
In case the complaint is not resolved within 7 days of receipt of complaint, or if the customer is not satisfied with the resolution, the complainant is free to approach Level II as follows:
Level - II
In case the complaint is not resolved within 15 days of receipt of complaint, or if the customer is not satisfied with the resolution, the complainant is free to approach Level III as follows: